It’s a full-fledged automated solution for governments. The objective of the solution is to digitize the internal work of the government entity and to increase its efficiencies and transparency vis-à-vis the citizens.
The citizens can now check and pay their dues, submit and track their forms online, report any suggestions and complaints etc…
The solution works in SaaS model where licenses are paid per user per month in addition to a yearly maintenance and support fee.
The main benefit is the automation of the internal workflows and to connect citizens and facilitate payments.
It provides the management as well with a Data Analytics dashboard offering a 360 degrees overview about all the internal procedures and allows setting and monitoring KPIs.
e.DARA provides you with full automation of your administration processes allowing an increase in productivity and a shorter processing time
e.DARA offers citizens on-line interaction and payment gateway for their official request and visibility over the progress of their paper work
Boost Employee Efficiency
e.DARA offers the administration upper management with visibility over employees and departments performance
e.DARA offers Public Administration Employees, Citizens and the administration upper management with features to empower them achieve their tasks in a straight forward, time effective and transparent mode. All stakeholders of the solution will benefit from the digital transformation experience e.DARA offers. As an add-on value e.DARA would limit the amount of papers exchanged between hands and thus the spread of diseases and viruses.
For Citizens e.DARA allow them an easy, interactive and up to date status of their application process. Through the web portal and the mobile application they can apply, get a status update and pay their dues without the need to move in person or wait for long hours.
Public Sector Employees
For Public sector employees e.DARA would allow them to work in an efficient way, have an archiving solution, and alleviate citizens update and review requests resulting in better usage of their time and more.
For the Administration Management e.DARA offers them visibility over the performance of their employees and departments through BI dashboards. Enhancement of processes would be easier based on this data and weaknesses would be easy to spot. e.DARA would incresae the income of the public administration by opening new easy way for cash streams.
With e.DARA, the Municipality witnessed a major transformation internally and externally: We have now a full control on all transactions and our citizens reach has increased; they are now interacting with us seamlessly.
The most important added value might be the new image of our municipality: High-tech and transparency.- ZOUK MIKAEL MUNICIPALITY -
Frequently Asked Questions
What is e-Dara?
e-DARA is a turn-key solution for Government using SharePoint online, Dynamics 365 and Power BI. Its built-in API Hub allows the integration with other third-party solutions. Full automation of the Government internal processes allowing an increase of its efficiency and a development of its transparency vis-à-vis the citizens. e-DARA offers the citizens on-line interaction and payment and the government full control over its operation.
What is the objective of e-Dara?
- The objective of the solution is to digitize the internal work of the municipality and to increase its efficiencies and transparency vis-à-vis the citizens.
- The citizens can now check and pay their dues, submit and track their forms online, report any suggestions and complaints etc…
- The solution works in SaaS model where licenses are paid per user per month in addition to a yearly maintenance and support fee.
- The main benefit is the automation of the internal workflows and to connect citizens and facilitate payments.
Where can the solution be deployed?
- No installation will happen at the customer side
- Seamless deployment on Microsoft Azure
What does the solution include?
Several modules come with the e-dara solution such as Mobile App and Website, Citizen e-portal, Workflow automation, content management system, campaign management, monitoring dashboard
Does the solution integrate with online payments?
Citizens can pay their dues or any services with the municipality through a credit card (MasterCard or MasterPass). The Payment is integrated in the app and website, the municipality must sign in with the bank of their choice to get access to this feature
What kind of services is offered to the citizen?
The citizen can request information, submit forms, pay his fees, track operations, check the archive, view his properties, print forms and invoices
Who can benefit from that solution?
Citizens, for government employees and government management
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